At Sync, we take your privacy seriously. This Privacy Policy explains how we collect, use, and protect your personal information when you use our service.
Information We Collect
Account Information
When you create an account, we collect your email address and a password. Optionally, you may provide a username.
File Data
We store the files you upload to our service. These files are encrypted before they leave your device and remain encrypted at rest on our servers.
Usage Information
We collect basic usage statistics such as the number of files uploaded, total storage used, and file access counts. This information is used to improve our service and ensure compliance with our terms of service.
Network and Location Signals
When downloads occur, we store the downloader's IP address only in a hashed, non-reversible format to comply with local and international laws and to prevent abuse. For account login safety, we derive the city from the login IP and store only a hash of the city name. We do not store precise IPs for logins, and we remove the hashed city record after 30 days.
How We Use Your Information
- To provide and maintain our service
- To notify you about changes to our service
- To allow you to participate in interactive features of our service when you choose to do so
- To provide customer support
- To gather analysis or valuable information so that we can improve our service
- To monitor the usage of our service
- To detect, prevent and address technical issues
Data Security
We implement robust security measures to protect your personal information and uploaded files:
- End-to-end encryption for all file uploads
- Secure password storage using industry-standard hashing algorithms
- Hashing of download IP addresses and city-only hashing for login safety events
- Regular security audits and vulnerability testing
- Strict access controls for our staff
Data Retention
We retain your personal information and uploaded files for as long as your account is active. If you delete your account, we will delete all associated data within 30 days.
- Download IPs: stored only as non-reversible hashes; retained per legal compliance and abuse-prevention needs.
- Login location safety: only the city is hashed; retained for 30 days and then removed.
Legal Bases and Compliance
We process limited technical data to operate and secure the service under applicable laws. Depending on your region, our legal bases may include legitimate interests (service security, fraud prevention), contract performance (providing the service), and legal obligation (record-keeping where required). We design storage to minimize personal data by hashing and limiting retention.
Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of your personal information
- Request deletion of your personal information
- Object to processing of your personal information
- Request restriction of processing your personal information
- Request transfer of your personal information
- Withdraw consent
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.
Contact Us
If you have any questions about this Privacy Policy, please contact us:
- By email: legal@sync-safe.com
- For support inquiries: support@sync-safe.com
- For administrative matters: admin@sync-safe.com
- By visiting our Discord: Join our Discord